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Shipping & Returns

We ship and receive daily using UPS, Fed Ex, and various motor freight carriers.

UPS is our preferred shipping method.

Standard delivery takes 1-6 business days if your order is placed by 2PM ET. 2nd Day delivery takes 2 business days if your order is placed by 2PM ET. Overnight delivery takes just one business day if your order is placed by 2PM ET. International delivery takes 6-10 business days if your order is placed by 2PM ET. Business days are Monday through Friday (excluding holidays).

Orders of in stock items placed by 2:00 PM EST normally ship the same day. Internet orders submitted on Saturday and Sunday are shipped the next business day (Monday). Currently we ship to all 50 U.S. states, U.S. Virgin Islands, Puerto Rico and Internationally(see below). All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient. Orders shipping to P.O. Boxes or APO/FPO addresses must be sent via USPS delivery. However, this method is not trackable and is not considered overdue by the post office until 30 days have passed. If you select the wrong shipping option, we will automatically change it to the correct one.

International Orders

When placing an international order for EXTECH products, our shipping department will contact you with the actual shipping charges for your order. You can approve the shipping charges at that time or modify/cancel your order. No international order will be shipped without customer approval by email. Note: International sales & shipping of FLIR products is prohibited. International shipping is only available for Extech products.

Payment to be made via wire transfer.

Tracking your order

Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.